The Augsburg Ombuds Office is an independent counselling centre for young people in the youth welfare system. Many young people do not feel heard or understood by youth welfare authorities. They feel that decisions are being made over their heads. They want to have a say in how their lives are run. The Ombuds Office informs young people about their rights and offers support in case of conflicts with youth welfare services, e.g. conflicts in living groups, in foster families or other facilities.

The Ombuds Office stands up for the interests of young people in youth welfare. Our counselling service is confidential and can take place anonymously if required. Also, counselling can take place without the knowledge of parents or legal guardians.