For kids & teens

For kids &
teens

Complaints are allowed!

Child and youth welfare services are to support young people in their development, but this support cannot take place over the heads of young people! Young people need to know that they have their own rights. And they need to know who to turn to if they feel their rights have been violated.

The term "young people" refers to all
people who are not yet 27 years old.
Up to this age, it is generally possible
in Germany to receive support from
youth welfare services.

The Ombuds Office advocates for the rights of young people

The Augsburg Ombuds Office is an independent counselling centre for young people in the youth welfare system. Many young people do not feel heard or understood by youth welfare authorities. They feel that decisions are being made over their heads. They want to have a say in how their lives are run. The Ombuds Office informs young people about their rights and offers support in case of conflicts with youth welfare services, e.g. conflicts in living groups, in foster families or other facilities.

The Ombuds Office stands up for the interests of young people in youth welfare. Our counselling service is confidential and can take place anonymously if required. Also, counselling can take place without the knowledge of parents or legal guardians.

 

How does the counselling work?

You contact us and tell us about your problem

In counselling we look together for solutions to your problem

We do nothing without your agreement. You decide what is done!

Contact us

Du erreichst uns Montag bis Mittwoch von 10:00 bis 15:00 Uhr und Donnerstag von 15:00 bis 18:00 Uhr. Wir beraten dich vertraulich, unabhängig und kostenfrei.

For parents & legal guardians
  
 

About us

Reading function

Highlight the text you want read aloud. You can select the text either with the mouse or by pressing and dragging the left mouse button. The marked segment is then read out.

Chat function

Wenn das Chat-Symbol mit dem Status „Hello, we’ re there“ unten links auf der Webseite erscheint, sind wir online und für einen Chat mit dir bereit. Falls wir offline sind, ist es möglich uns über das Chat-Symbol eine Nachricht zu senden. Wir antworten sobald wie möglich. Über den Chat können uns auch Dateien datenschutzsicher geschickt werden.