For kids & teens

For parents
& legal guardians

Your participation is needed

In difficult life situations, parents have the opportunity to receive support from youth welfare services in raising their children. This support is called Hilfe zur Erziehung ("educational assistance"). Educational assistance includes different types of help, which can also be combined with each other. There is ambulant help (e.g. family guidance), semi-stationary help (e.g. day groups) and stationary help (e.g. living groups).

Parents and legal guardians can apply for educational assistance at the youth welfare office (Jugendamt). The situation is different when it comes to child endangerment. Here, the youth welfare office becomes active on its own to protect the children.

It is the task of the youth welfare office to find suitable help together with all those involved. This happens in the so-called Hilfeplangespräch ("help plan discussion"). A successful youth welfare assistance needs the participation of parents and their children. This is the only way to determine the concrete needs of the family and to formulate realistic goals for their future.

The Ombuds Office aims at strengthening participation rights

Many parents feel overwhelmed by the youth welfare system. Bureaucratic procedures, complicated regulations or unclear responsibilities often cause uncertainty among parents. Typical questions in this context may be: Did the youth welfare authorities act correctly? What are they allowed to decide and what not? What rights do parents have if they disagree with a decision?

The Augsburg Ombuds Office offers counselling for parents who feel insecure and powerless in the youth welfare system. Our work is oriented towards the principle of Hilfe zur Selbsthilfe ("capacity building"), i.e. parents should be supported in independently standing up for their position and bringing in their own point of view.

The offers of the Ombuds Office are:

• Information on participation rights and complaint procedures
• Identifying possible solutions to problems
• Support in conflicts with the youth welfare office and other youth welfare agencies
• Accompaniment to appointments
 

How does the counselling work?

You contact us and tell us about your problem

In counselling we look together for solutions to your problem

We do nothing without your agreement. You decide what is done!

Contact us

Sie erreichen uns Montag bis Mittwoch von 10:00 bis 15:00 Uhr und Donnerstag von 15:00 bis 18:00 Uhr. Wir beraten Sie vertraulich, unabhängig und kostenfrei.

What is
Ombudschaft?

For kids &
teens

About us

Reading function

Highlight the text you want read aloud. You can select the text either with the mouse or by pressing and dragging the left mouse button. The marked segment is then read out.

Chat function

Wenn das Chat-Symbol mit dem Status „Hello, we’ re there“ unten links auf der Webseite erscheint, sind wir online und für einen Chat mit dir bereit. Falls wir offline sind, ist es möglich uns über das Chat-Symbol eine Nachricht zu senden. Wir antworten sobald wie möglich. Über den Chat können uns auch Dateien datenschutzsicher geschickt werden.